As in personal life, conflict in organizations is a normal thing. It is nothing to be ashamed of or embarrassed about -- in fact, conflict contributes to the health of organizations, workplaces and community. In today's environment of competing interests and diversity of needs, many leaders need additional skills in order to address conflict constructively.
For many people, the biggest challenges they face in their jobs deal with communicating and working with others. From coworkers other members of management, customers to vendors, you have to communicate with people to get your job done.
Conflicts will develop. How we deal with them is what is important. Cultural differences play a significant role here. Personal and cultural values have an impact on both perception of conflicts and the methods used to solve them. Certain approaches or techniques do not always work, nor do they work in every culture. This practical, skills development workshop is designed for leaders to help them better identify and understand conflict, how to resolve it, how to establish a climate of cooperation and to be aware of and recognize cultural differences and needs.
In this intensive one-day workshop, participants have an opportunity to work on skills and techniques that can help them deal more effectively with conflict. And how we respond to a conflict or potential conflict can determine whether it is prevented, resolved or allowed to escalate into an all-out dispute.
- Recognizing Conflict
- Defining Conflict
- Choosing a method of resolution
- Negotiation
