As you probably know, success in your work comes from more than just having expertise in your field or discipline. It also comes from being able to express that breadth of knowledge so that others can understand it, from hearing what others need so you apply that expertise to serve them, and from working with others in ways that build, not damage, relationships - especially when you're in a leadership role.
For many people, the biggest challenges they face in their jobs deal with communicating with others. From co-workers and direct reports to bosses and other members of management, customers and vendors, you have to communicate with people to get your job done, all within the culture of your company and its goals.
- Using the True Colors assessment teams will learn their personal communication style and how it applies to their communication and information gathering.
- The teams work to discover the art of listening and applying this ability to see the vision of their client.
- Listening to the Audience - What do they need?
- Listening Skills Interactive - Role Playing and Practical Application
- Active Listening
- Tone - Listening to and adjusting your own voice
- Interactive use of the voice – Role Playing
- Is the message clear?
- Feedback Techniques
Communication Methods
- Face-to-Face
- Phone
- Online and using Social Media
- Techniques for effective phone conversations based on non-verbal cues and behavior.
If you or your teams are looking to establish better working relationships, to build confidence, and become more influential in the business environment, then this one-day program is best for you.
